End customer support

Do you have a question or a problem with your transaction? Then please fill out the form. We will help you quickly and directly.

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Additional information required for payment method Credit Card
You will find the transaction number in your email.
Additional information required for payment method Direct Debit
Enter the purpose of use exactly as specified – it begins with ‘M’ (e.g. M123456).
Additional information required for payment method Bank Transfer
Enter the purpose of use exactly as specified – it begins with ‘M’ (e.g. M123456).
Additional information required for payment method Online bank transfer
Enter the purpose of use exactly as specified – it begins with ‘M’ (e.g. M123456).
Additional information required for payment method Paysafecard
Die 8-stellige Paysafecard-Seriennummer befindet sich bei physischen Karten direkt auf dem Kassenbon oder der Rubbelkarte. Wenn Sie die Karte online gekauft haben, finden Sie die 8-stellige Seriennummer in der Bestätigungs-E-Mail.
Additional information required for payment method HandyPay
Please enter the mobile or landline number you used for the transaction.
Additional information required for payment method Call2Pay
Please enter the mobile or landline number you used for the transaction.
To enable us to help you more quickly, please describe your issue as specifically as possible.
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